Our Cabin Coffee App is a getting an update! See below for answers to common questions. Reach out to [email protected] if you need extra assistance.
UPDATING THE APP & LOGGING IN
Q: How do I upgrade to the new app version?
A: If you have auto updates turned on, your app will automatically update! If you don’t have auto updates enabled, simply head to the Cabin Coffee app in the app store.
Q: I forgot the email I used to log in. How do I recover it?
A: Try to log in with the last email you remember using. If you’re still experiencing issues, please email us at support@cabincoffee.net with subject line “App Login Issue” with your first and last name and email address, and we will retrieve your account information.
Q: I forgot my password. How do I reset it?
A: Tap “account” on the bottom of your app, then tap “forgot password” and enter the email associated with your account
Q: Will my credit card information transfer over too?
A: No, we are unable to transfer any credit card information to the new app. Once you are logged in you will need to re enter your credit card info to pay.
Q: I don’t have an account, should I make one? How would I do that?
A: Absolutely! With an account, you’ll be able to rack up loyalty. If you’ve already downloaded the app, tap “account” on the bottom of your app, then tap “create account”. If you don’t yet have the app, click here to download from the app store.
Q: Can I check out as a guest, without making an account?
A: Yes! Guest check out is now available on the app and web ordering. By checking out as a guest, you won’t rack up loyalty points, but you can make an account at any time.
Q: What is the benefit to creating an account?
A: Glad you asked! There are so many benefits to creating an account, like: racking up loyalty points on each order, quick re-order of your favorite items, and receive a free drink of choice at sign up ($10 limit).
Q: Can I still order if I don’t update my app?
A: Technically, yes. We will not deprecate the old app for the first week or two as our customers transition. However, it’s important to note that customers who continue to order on the old app will not accrue loyalty, nor will they be able to continue using features like Google Pay and Apple Pay. It’s best to update your app right away to ensure you’re collecting your rewards and having the most ideal app experience.
Q: I’m still having trouble logging in
A: No worries! Try logging out and logging back in. Also, make sure that you have enough charge on your mobile device, that your internet connection is strong, and that you have sufficient storage space on your mobile device as all of these factors can make it more difficult to access the app.
LOYALTY & REWARDS
Q: Will my existing credit and loyalty transfer over to the new app?
A: Yes, your lifetime points, current points balance, and credits will all transfer over to your new profile, once you update your app.
Q: How do I earn points?
A: You’ll accrue points with each dollar you spend! $1 = 1 point. 100 points = A free drink or your choice ($10 limit).
Q: Are there any restrictions to rewards?
A: You will receive a birthday reward that is only active for a week after receiving.
Q: Can I use rewards for in store & app purchases?
A: Yes, you can apply any reward to in store or app menu item purchases. For in store purchases, you must share your app with our staff at the register who will then scan it to activate that reward.
Q: What if my rewards aren’t working properly?
A: Contact us at [email protected] with the subject “App Rewards Issue” along with your full name, email associated with the account, and location of order, and our team will help resolve the issue.
